Booking & Cancellation Policy

We kindly ask that you provide 48 hours’ notice for any appointment cancellations. This allows us the opportunity to accommodate other clients who may be waiting for an opening.

If you cancel with less than 48 hours’ notice, 50% of the scheduled service will be charged to the card on file.

To reserve your appointment, a valid card must be placed on file at the time of booking.

We require 48 hours’ notice for cancellations or rescheduling. Cancellations or no-shows within this window will be charged 100% of the service fee, which is non-refundable and cannot be applied to future appointments under any circumstances.

Clients who cancel or reschedule more than twice will be charged 50% of the service fee, also non-refundable and not applicable toward future bookings.

Please note: Rescheduling with less than 48 hours’ notice is considered a cancellation and will be treated as such, with the full service fee applied.

Failure to pay any outstanding invoices will result in permanent removal from the booking system and discontinuation of services.

No Show Policy

No call, no showing an appointment will result in 100% of the service price to be paid.

Our policies are still enforced with sickness related cancellations.

Frequent cancellations over time may result in a suspension of services at our discretion.

Late Arrivals

If you arrive late, your appointment may be shortened to ensure timely service for clients scheduled after you or to accommodate our closing time.

If you arrive more than 15 minutes late, your appointment will be automatically cancelled and you will be charged 100% of the service price.

Retention

Retention may vary from client to client due to factors such as individual lash growth cycles, environmental humidity, and the presence of oils or products on the natural lashes.

Client Code of Conduct

Clients are expected to:

• Arrive to appointments with proper hygiene

• Communicate respectfully and professionally

• Refrain from using inappropriate language, behavior, or gestures

• Respect personal boundaries and studio policies at all times

Right to Refuse Service

Unfiltered Skin reserves the right to refuse or discontinue services at any time if a client:

• Engages in any behavior that is inappropriate, disrespectful, or makes the service provider feel unsafe or uncomfortable

• Exhibits poor hygiene that interferes with the health, safety, or quality of the service

• Repeatedly violates booking, cancellation, or lateness policies

• Displays aggressive, disruptive, or inappropriate conduct of any kind

Your comfort and safety are equally important to us. We are committed to offering a positive and respectful space for every client—and we appreciate you helping us uphold that standard.

Refund Policy

Due to the nature of our services, all treatments and product purchases are non-refundable, including in cases of allergic reactions or skin sensitivities.

Please note that while we always aim to provide exceptional care and results, outcomes can vary based on each individual’s skin type, lifestyle, and at-home care. As such, results are not guaranteed.

We appreciate your understanding and trust in our professional recommendations and protocols.

Health Disclosure & Contraindications

Please disclose all relevant health information, medical conditions, prescribed medications, metal implants or devices — this includes oral medications & topical creams. Certain services cannot be performed if certain conditions are present, active, or recent. Failure to disclose relevant health information may result in the refusal or modification of your service, however Unfiltered Skin is not liable. Your safety and wellbeing are always the priority.

It is your responsibility to inform your esthetician of any changes to your health, medications, or skincare routine between visits.

Liability & Informed Consent

By booking and receiving services, you acknowledge that all skincare treatments carry an inherent risk of reaction, sensitivity, or adverse reaction, even when performed correctly and with professional care. Results vary by individual, and no specific outcome can be guaranteed.

I am not a licensed medical professional and do not diagnose, treat, or prescribe. If you have a skin condition or medical concern, please consult a licensed dermatologist or physician before booking.

By proceeding with your appointment, you voluntarily assume all risks associated with the services rendered, including but not limited to redness, irritation, breakouts, allergic reactions, or sensitivity. You release your esthetician from any and all liability for adverse reactions or outcomes resulting from incomplete or inaccurate health disclosures provided by the client.

In the event of an adverse reaction, please contact your esthetician promptly and seek appropriate medical attention if needed. Do not apply additional products to the affected area without professional guidance.

This policy applies to all services received, including but not limited to facials, chemical exfoliation, extractions, waxing, and any add-on treatments